Privacy Policy


Effective Date: March 9, 2026



At The Laundry Des Plaines, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (thelaundrydesplaines.com) or use our professional laundry services.


1. Information We Collect

To provide you with high-quality wash-dry-fold and pickup/delivery services, we collect the following information:

  • Contact Details: Name, email address, and phone number.
  • Service Address: Physical address for coordinating pickup and delivery logistics.
  • Transaction History: Details regarding the services you have purchased and your account preferences.


2. Our Service Platform (Cents POS)

We use Cents, a leading laundromat technology platform, to manage our orders, customer accounts, and point-of-sale operations.

  • Secure Payments: All payment processing is handled through Cents' secure third-party encrypted gateways. The Laundry Des Plaines does not store your full credit card or bank account information on our local servers.
  • Service Fulfillment: Your data is shared with Cents solely to facilitate your orders and provide you with a seamless account experience.


3. SMS and Text Marketing

By providing your phone number, you agree to receive automated transactional and marketing text messages from us.

  • Usage: These may include order status updates (e.g., "Your laundry is ready!") or occasional promotional offers.
  • Opt-Out: You can cancel SMS communications at any time by replying "STOP" to any message you receive.


4. Digital Marketing and Cookies

We use digital tools to improve our website performance and show you relevant advertisements.

  • Google Analytics & Ads: We use Google tools to understand website traffic and deliver targeted ads based on your interests.
  • Meta Pixel: We use Meta (Facebook and Instagram) pixels to track the effectiveness of our social media marketing.
  • Cookies: These tools use "cookies"—small files stored on your device. You can manage or disable cookies through your browser settings, though doing so may affect certain website features.


5. Email Communications

We use your email address to send:

  • Digital receipts and order confirmations.
  • Updates regarding our services or holiday hours.
  • Occasional promotional newsletters.
  • You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of the email.


6. Data Sharing and Protection

Your privacy is not for sale.

  • No Selling of Data: We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes.
  • Service Providers: We only share data with trusted partners (like Cents or Google) who are necessary to run our business and provide our services to you.


7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Laundry Des Plaines 795 Elmuhurst Rd Des Plaines IL 60016

Email: info@thelaundry.life

Website: thelaundrydesplaines.com